Last Updated: 7 November 2026

1. About Noreyna Creatives

Noreyna Creatives F.Z.E is a company registered in Ajman Free Zone, United Arab Emirates. We provide creative, digital, web, marketing and related technology services to individuals and businesses.

2. Scope of Services

Noreyna Creatives may provide services including, but not limited to:

• Website design and development.
• E-commerce website design and setup.
• Digital marketing and social media management.
• Search engine optimisation (SEO) and website content support.
• Graphic design and digital creative materials.
• Restaurant digital menu design and QR code preparation.
• Website maintenance and technical support.
• Cybersecurity-related services and authorised website security assessments.
• Other digital and creative services agreed upon in writing.

The exact scope, deliverables, timelines and fees for each project will be defined in the relevant quotation, proposal, service agreement or written confirmation.

3. Quotations and Project Approval

Any quotation or proposal issued by Noreyna Creatives will describe the services offered, the agreed deliverables, applicable fees and, where relevant, estimated timelines.

• Quotations are valid for the period stated in the quotation.
• A project begins after the client approves the quotation and completes any required initial payment.
• Any work or deliverable not expressly included in the approved quotation is outside the agreed scope.
• Changes to the project scope may affect the price and delivery schedule.

4. Client Responsibilities

The client agrees to provide accurate information, content, images, logos, credentials and other materials reasonably required to complete the agreed services.

The client is responsible for:

• Ensuring that supplied materials may legally be used for the project.
• Reviewing and approving designs, content and project milestones within a reasonable time.
• Providing timely access to relevant accounts, platforms and systems where required.
• Maintaining appropriate ownership and permissions for their domain names, hosting accounts and third-party services unless otherwise agreed.
• Ensuring that instructions and requested activities are lawful.

Delays in providing information, approvals or access may affect the agreed delivery schedule.

5. Fees, Payments and Taxes

Service fees will be stated in the relevant quotation, proposal, package description or written agreement. Unless otherwise agreed in writing:

• Project deposits or initial payments are due before work begins.
• Remaining payments are due according to the payment schedule agreed with the client.
• Monthly plans are payable in advance for each service period.
• Third-party costs, including hosting, domains, premium plugins, licences, advertising budgets and external subscriptions, are excluded unless expressly included.
• Applicable taxes, including VAT where legally required, will be charged in accordance with UAE law.

Noreyna Creatives may pause work or suspend service delivery where an agreed payment remains overdue, subject to applicable law and any written agreement.

6. Monthly Plans and Subscriptions

Monthly service plans are governed by the package description and any additional written agreement provided to the client.

• Services included in a monthly plan are limited to the stated deliverables, quantities and service period.
• Unused monthly tasks or deliverables do not automatically carry forward unless agreed in writing.
• Additional requests outside the selected plan may be quoted separately.
• Any minimum commitment, renewal arrangement or cancellation notice must be stated in the relevant plan or agreement.
• Changes to a plan may take effect from a subsequent billing period, as agreed by both parties.

7. Revisions and Changes

The number of revisions included in a project or package will be specified in the relevant quotation or service description.

Requests that substantially change the approved concept, structure, functionality or scope may be treated as additional work and may require a revised quotation and timeline.

Client approval of a final design, website or deliverable confirms acceptance of that version, subject to any agreed warranty or correction obligations.

8. Delivery and Timelines

Estimated delivery dates are based on the project scope, timely client cooperation and the availability of required third-party services.

We will make reasonable efforts to meet agreed timelines. However, delays caused by late client feedback, missing materials, third-party providers, technical issues or circumstances beyond our reasonable control may result in schedule changes.

9. Intellectual Property and Ownership

Unless otherwise agreed in writing:

• Client-supplied materials remain the property of the client or their respective rights holders.
• Third-party assets, software, fonts, plugins, stock images and other licensed materials remain subject to their own licence terms.
• Upon full payment, the client receives the rights to the final project deliverables to the extent agreed in the quotation or project agreement.
• Pre-existing tools, methods, reusable components, know-how and materials owned or developed independently by Noreyna Creatives remain its property.
• Drafts, unused concepts and working files are not included unless expressly agreed.

The client must not use or distribute unpaid deliverables without written permission.

10. Website Hosting, Domains and Third-Party Services

Some services may depend on third-party providers, including hosting companies, domain registrars, payment gateways, social media platforms, advertising networks, software providers and external plugins.

Such providers operate under their own terms, policies, availability and pricing. Noreyna Creatives is not responsible for interruptions, policy changes, price increases, account restrictions or failures caused by third-party providers.

Where accounts are registered in the client's name, the client remains responsible for maintaining account ownership, billing details and access credentials.

11. Digital Marketing, SEO and Advertising

Digital marketing and SEO services are intended to improve online presence, content quality and marketing performance. However, search engine rankings, website traffic, leads, sales, advertising costs and campaign results depend on many factors outside our control.

Noreyna Creatives does not guarantee specific search engine positions, sales volumes, lead numbers, advertising returns or business outcomes unless a specific measurable commitment is expressly stated in a written agreement.

Advertising budgets and charges imposed by advertising platforms are separate from our service fees unless expressly included in the approved quotation.

12. Website Maintenance and Security

Website maintenance and security services are limited to the tasks expressly included in the selected service or quotation.

Although reasonable care may be taken when performing agreed maintenance or security work, no website, hosting environment or online system can be guaranteed to remain completely free from vulnerabilities, attacks, outages or unauthorised access.

Any security assessment or testing must be authorised by the relevant system owner and limited to the agreed scope. Noreyna Creatives will not conduct intrusive testing or access systems without appropriate permission.

13. Restaurant Digital Menu and QR Services

Restaurant digital menu services may include menu layout, graphic design and preparation of QR codes linking to the agreed digital menu destination.

Unless expressly included in a separate written agreement, these services do not include ordering systems, payment processing, point-of-sale (POS) integration, delivery management or a subscription-based software dashboard.

The client is responsible for checking the accuracy of menu items, descriptions, prices, allergens and other business information before publication.

14. Confidentiality and Data Handling

Both parties should take reasonable care to protect confidential business information shared during a project.

Information required to deliver the services may be shared with relevant service providers where reasonably necessary. Personal information submitted through our website or enquiry forms is handled in accordance with our Privacy Policy and applicable laws.

15. Cancellations, Refunds and Termination

Cancellation and termination arrangements will follow the relevant quotation, package terms or written agreement.

• Clients should submit cancellation requests in writing to the appropriate Noreyna Creatives contact address.
• Fees for work already completed, committed resources or non-refundable third-party purchases may remain payable, subject to applicable law.
• Any refund entitlement will be assessed according to the agreed terms and applicable UAE laws.
• Either party may seek to terminate an agreement where the other party materially breaches its obligations and fails to remedy the breach within a reasonable period after written notice, where applicable.

Termination does not remove payment obligations that arose before the effective termination date.

16. Limitation of Liability

To the extent permitted by applicable law, Noreyna Creatives will not be liable for indirect, incidental or consequential losses, including loss of profits, business opportunities, anticipated savings, data or reputation arising from the use of our website or services.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded.

Clients remain responsible for maintaining appropriate backups, reviewing deliverables and protecting their own accounts and credentials, unless those responsibilities have expressly been included in an agreed service.

17. Changes to These Terms

Noreyna Creatives may update these Terms & Conditions from time to time to reflect changes in our services, business operations or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Continued use of the website after publication of changes constitutes acceptance of the updated terms to the extent permitted by applicable law.

18. Governing Law and Contact

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the Emirate of Ajman. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.

If you have questions about these terms, please contact us: